A Superior utilizes up-to-date, professional software for call handling. The scripting functionality allows us to meet our clients complex needs. In addition to text and email, we offer HIPAA compliant solutions, such as, secure text & online client web portal. Technology quickly changes and we are regularly adding features and updating our systems.
A Superior has taken several measures to ensure our clients’ needs are fully met, regardless of power issues. We have a Uninterruptible Power Supply (UPS) to keep our necessary systems active during a power blink, surge or outage. Our UPS will run efficiently while systems are transferring over to a generator, if needed. Our natural gas generator will provide power to our entire office in the event of a long term outage.
We have telephone contracts with several different carriers. We offer our clients the option to have multiple forwarding numbers. Our phone carriers do allow for redirection of our phone lines in the event of a long term outage. If we must evacuate the premises, but still have utility service, we can remote into our systems from any location with internet availability. We recently moved a large portion of our IT infrastructure to a data center in Atlanta. We are also actively reviewing a second location for added disaster recovery.
We have several internet connections from varying providers in our area. Voice and Data services operate on a primary fiber connection, with automatic failover to business level cable connection. We also have multiple back up options beyond our two primary sources.